Course Overview
This course is designed to equip individuals with the essential skills and knowledge required to excel as a personal assistant. Participants will develop a comprehensive understanding of administrative duties, time management, communication, and organizational skills. Through a combination of theoretical knowledge and practical exercises, participants will learn how to provide exceptional support to executives and contribute effectively to organizational success.
Course Duration
5 Days
Who Should Attend
- Personal Assistants
- Executive Assistants
- Administrative Assistants
- Office Managers
- Secretaries
- Anyone looking to advance their career in administrative roles
Course Objectives
By the end of this course, participants will be able to:
- Enhance communication and interpersonal skills to effectively interact with executives, colleagues, and clients.
- Develop advanced time management and organizational skills to handle multiple tasks and deadlines.
- Understand and implement strategic thinking in the PA role to support decision-making and business operations.
- Learn techniques for managing confidential information and maintaining professionalism in challenging situations.
- Gain practical skills in using technology and tools to streamline office operations and improve efficiency.
Course Outline:
Module 1: Foundation of Personal Assistance
- Understanding the role of a personal assistant
- Building professional relationships
- Effective communication and interpersonal skills
- Time management and prioritization techniques
- Developing strong organizational skills
Module 2: Executive Support and Office Management
- Calendar management and scheduling
- Travel arrangements and itineraries
- Meeting planning and coordination
- Expense management and reporting
- Office administration and management
Module 3: Communication and Protocol
- Business writing and correspondence
- Telephone etiquette and voicemail management
- Meeting management and minute-taking
- Protocol and etiquette in professional settings
- Crisis management and problem-solving
Module 4: Digital Tools and Technology
- Proficiency in office software (Word, Excel, PowerPoint)
- Utilizing email, calendars, and contact management systems
- Research and information gathering techniques
- Social media management and monitoring
- Data management and privacy
Module 5: Personal Development and Leadership
- Developing leadership qualities
- Building resilience and stress management
- Continuous learning and professional development
- Ethical considerations and confidentiality
- Career advancement and goal setting
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
A certificate from Ideal Sense & Workplace Solutions is awarded upon successful completion.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealsense.org.
For further inquiries, please contact us on details below:
