Course Overview
Outsourcing Contract Management Course is designed to equip participants with the knowledge and skills necessary to effectively manage outsourcing contracts. This course covers the end-to-end process of outsourcing, including strategy development, contract negotiation, performance management, and dispute resolution. Participants will learn best practices and practical techniques to ensure that outsourcing relationships are productive, cost-effective, and aligned with organizational goals.
Course Duration
5 Days
Who Should Attend
- Contract managers and administrators
- Procurement and sourcing professionals
- Legal advisors and in-house counsel
- Project managers and team leaders involved in outsourcing projects
- Operations and supply chain managers
- Anyone responsible for managing or overseeing outsourcing contracts
Course Objectives
By the end of this course, participants will be able to:
- Understand the fundamentals of outsourcing and the strategic considerations involved.
- Develop and implement effective outsourcing strategies.
- Draft, negotiate, and manage outsourcing contracts.
- Monitor and evaluate vendor performance to ensure compliance and value for money.
- Handle disputes and renegotiations effectively.
- Apply best practices for risk management in outsourcing agreements.
Course Outline:
Module 1: Introduction to Outsourcing
- Overview of outsourcing: history, trends, and benefits
- Types of outsourcing: IT, BPO, KPO, etc.
- Strategic considerations: when and why to outsource
- Identifying core competencies and non-core activities
Module 2: Developing an Outsourcing Strategy
- Setting outsourcing objectives and goals
- Conducting cost-benefit analysis
- Vendor selection process: criteria and evaluation
- Building a business case for outsourcing
Module 3: Contract Drafting and Negotiation
- Key elements of an outsourcing contract
- Service Level Agreements (SLAs) and performance metrics
- Pricing models and financial terms
- Negotiation strategies and techniques
- Legal and regulatory considerations
Module 4: Managing Outsourcing Relationships
- Onboarding and transition planning
- Performance monitoring and management
- Communication and governance frameworks
- Managing changes and modifications
- Handling disputes and conflict resolution
Module 5: Risk Management and Continuous Improvement
- Identifying and mitigating outsourcing risks
- Best practices for risk management
- Ensuring compliance and ethical considerations
- Continuous improvement and innovation in outsourcing
- Case studies and real-world examples
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
A certificate from Ideal Sense & Workplace Solutions is awarded upon successful completion.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealsense.org.
For further inquiries, please contact us on details below:
