Course Overview
This comprehensive 5-day training course is designed to enhance the skills and competencies of office managers and administrative professionals. Participants will learn advanced office management techniques and effective administration skills that will empower them to operate efficiently in a dynamic work environment. The course covers a range of topics including time management, project coordination, communication strategies, problem-solving, and technology utilization, enabling participants to streamline operations and improve productivity.
Course Duration
5 Days
Who Should Attend
- Office Managers
- Administrative Assistants and Executives
- Project Coordinators
- Team Leaders
- Anyone responsible for office management or administrative functions
Course Objectives
- Address the office management & administration duties as part and parcel of the organisations business goals
- Touch on themes such as communication, (behavioural and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision and productivity, etc.
- Define the role of the office management & administrative professionals
- Outline the aspects of interaction with other functions and departments
- Introduce and practice effective behavioural, administrative and technical management skills
- Provide practical problem solving techniques for efficient office management
Course Outline:
Module 1 - The Management Function: Office Management
Responsibilities of Office Management & Effective Administrators
- What is the Office Management Professional’s place, role and objectives in the organisation?
- How the organisations culture depends on the image/role of the Office Management Professional
- Employee code of ethics and employee proprietary agreements
- Changing codes of supervision/corrective action
- Authority v behavioural, administrative and technical responsibilities
- Managing administrative performance and the process(es) required
- Objective setting and maintaining standards
Module2 - Communication: Its Power, Components and Levels
- The New Administrative Role in Impacting Organizational Performance
- Performance Appraisal
- How Administrators can build Competitive Edge Departments
- What Administrators Need to Know
- How to Reshape and Rebalance the New Administration Function KPIs etc.
Module 3 - Organisational (Behavioural and Technical) Competence Effectiveness
- Measuring how things are done as well as what they should achieve
- Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
- Role in helping individuals take responsibility for making the organisation deliver value
- Role in helping the organisation see the world through the eyes of its (internal/external) customers
- Role in enhancing productivity and reducing conflict/lost time
- Role in protecting and enhancing business reputation
- Role in ensuring organisational standards are implemented and respected
Module 4 -Interpersonal Skills.
- Influencing, persuading and communicating decisions to ensure the organisation listen and acts
- Presentation skills
- Managing diversity
- Demonstrate administrative expertise and develop, implement and ensure compliance with organisational systems, processes and procedures
- Actively review and recommend improvements to organisational systems, processes and procedures
- Establish checking procedures and ensure quality of work
Module 5 - Implementation/Administration Guidelines
How to apply and implement the skills learned and deliver tangible results that benefit all stakeholders
- Role in creating links between organisational strategy and administration goals and their implementation
- Role as a route to securing competitive realities of the organisation
- Role in creating a partnership with management that turns strategies into results
- Role in helping management understand the human capital dimension of each of the organisations key business priorities
- Action planning and transfer of knowledge and skills to work
Customized Training
This training can be tailored to your institution needs and delivered at a location of your choice upon request.
Requirements
Participants need to be proficient in English.
Training Fee
The fee covers tuition, training materials, refreshments, lunch, and study visits. Participants are responsible for their own travel, visa, insurance, and personal expenses.
Certification
A certificate from Ideal Sense & Workplace Solutions is awarded upon successful completion.
Accommodation
Accommodation can be arranged upon request. Contact via email for reservations.
Payment
Payment should be made before the training starts, with proof of payment sent to outreach@idealsense.org.
For further inquiries, please contact us on details below:
