Course Overview:
Supplier Performance and Relationship Management course focuses on optimizing supplier relationships and performance for organizations aiming to streamline their supply chain and procurement operations. Participants will gain critical insights into developing mutually beneficial partnerships, setting performance standards, and managing supplier risk effectively. The course covers techniques for evaluating supplier performance, fostering collaboration, handling disputes, and ensuring long-term value through strategic supplier relationships.
Duration
5 Days
Who Should Attend
- Procurement and purchasing professionals
- Supply chain managers and analysts
- Vendor and contract managers
- Project managers involved in supplier management
- Operations managers
- Supplier relationship managers
- Professionals responsible for supplier selection and performance evaluation
Course Objectives
By the end of this course, participants will be able to:
- Understand key concepts in supplier performance management and relationship building.
- Develop metrics and KPIs to assess supplier performance effectively.
- Implement strategies to improve supplier performance and collaboration.
- Manage and mitigate risks related to supplier performance.
- Establish and maintain long-term, productive supplier partnerships.
- Resolve disputes with suppliers and handle underperformance issues diplomatically.
- Foster innovation and continuous improvement in supplier relationships.
Course Outline:
Module 1: Introduction to Supplier Performance Management
- Overview of supplier performance management
- Supplier relationship management (SRM) fundamentals
- Supplier segmentation: Strategic vs. transactional suppliers
- Understanding mutual value in supplier relationships
- Supplier selection criteria and contract considerations
Module 2: Supplier Performance Metrics and KPIs
- Identifying key performance indicators (KPIs) for supplier evaluation
- Designing performance scorecards for suppliers
- Methods for tracking and reporting supplier performance
- Supplier audits: Conducting effective reviews
- Analyzing performance data for continuous improvement
Module 3: Strategies for Supplier Collaboration and Innovation
- Building collaborative partnerships with key suppliers
- Co-innovation with suppliers: Best practices
- Effective communication strategies in supplier relationships
- Aligning supplier goals with organizational objectives
- Case studies on successful supplier collaborations
Module 4: Risk Management in Supplier Relationships
- Identifying risks in supplier performance
- Strategies to mitigate supplier-related risks
- Supplier risk assessment frameworks
- Managing disruptions in the supply chain
- Handling supplier underperformance and disputes
Module 5: Supplier Relationship Optimization and Continuous Improvement
- Negotiating win-win outcomes with suppliers
- Developing long-term supplier development plans
- Supplier performance improvement strategies
- Leveraging technology and data in SRM
- Best practices for maintaining sustainable supplier relationships
