Course Overview
The Supervisory and People Management Skills course is designed to equip supervisors and team leaders with the essential skills needed to effectively manage and lead teams. The course focuses on developing key supervisory competencies, enhancing interpersonal skills, and understanding the dynamics of team management. Participants will learn practical techniques for motivating team members, resolving conflicts, and improving overall team performance.
Course Duration
5 Days
Who Should Attend
- Newly appointed supervisors and team leaders
- Experienced supervisors seeking to refresh and enhance their skills
- Managers looking to develop their supervisory capabilities
- Professionals aspiring to move into supervisory roles
Course Objectives
By the end of this course, participants will be able to:
- Understand the roles and responsibilities of a supervisor
- Develop effective communication and interpersonal skills
- Learn techniques for motivating and managing team performance
- Gain skills in conflict resolution and problem-solving
- Understand the principles of delegation and time management
- Enhance leadership capabilities and build a positive team culture
Course Outline:
Introduction to Supervisory Roles and Responsibilities
- Understanding the supervisor’s role
- Key responsibilities and expectations
Effective Communication Skills
- Verbal and non-verbal communication
- Active listening and feedback techniques
Motivating and Engaging Team Members
- Theories of motivation
- Practical ways to motivate and engage employees
Performance Management
- Setting goals and objectives
- Conducting performance reviews
- Providing constructive feedback
Conflict Resolution and Problem-Solving
- Identifying sources of conflict
- Strategies for conflict resolution
- Problem-solving techniques
Delegation and Time Management
- Principles of effective delegation
- Time management strategies
- Prioritizing tasks and managing workloads
Leadership and Team Building
- Leadership styles and their impact
- Building and leading effective teams
- Developing a positive team culture
Developing Supervisory Strategies
- Strategic planning for supervisors
- Implementing supervisory strategies
- Continuous improvement in supervisory practices
