Management Skills Training

Course Objectives

Management Skills Training Course Benefits

• Apply core management behaviors and techniques to deliver optimal results
• Enhance leadership ability by developing emotional intelligence
• Communicate with, motivate, and empower your team
• Delegate work to individuals and teams
• Develop a management vision for success

Course Overview

Module 1: Setting the Stage for Great Management

• Define customer success 
• Establish a sense of direction based on customer and organizational vision 
• Adopt a continuous improvement mindset 
• Empower people for high performance 
• Identify stakeholder needs 
• Map the stakeholder environment 
• Identify mutual and conflicting expectations 
• Establish success criteria for your team 

Module 2: Applying a Model for Management Excellence 

• Make the transition from expert to manager 
• Manage people with more experience and skill 
• Develop a management role model 
• Adapt the model to your managerial situation

Module 3: Managing with Emotional Intelligence (EI)

• Develop three key interpersonal skills 
• Work with others by applying integral interpersonal skills 
• Respond appropriately in important situations 
• Use emotional intelligence (EI) to lead by example

Module 4: Motivating Individuals for Performance

• Avoid the top demotivators 
• Leverage motivators that work for everyone 
• Maximize your impact on motivation 
• Match motivators to individual expectations 
• Identify people's basic needs 
• Recognize and respond to generational differences 
• Develop and apply a motivational strategy

Module 5: The Art of Delegation

• Create a spirit of partnership 
• Set common goals for your team  
• Apply a proven step-by-step process for delegation 
• Determine individual strengths 
• Build on natural talents 
• Collaborate effectively for successful outcomes

Module 6: A Proactive Approach to Managing Performance

• Encourage others to achieve their potential 
• Utilize continuous appraisal techniques 
• Integrate coaching and appraisal to build performance 
• Intervene effectively when performance goes off track 
• Reinforce and redirect behaviors with constructive feedback

Module 7: Finding and Applying Your Management Style

• Craft your personal approach to management 
• Create momentum and flexibility in your team 
• Take action to implement your personal goals 
• Challenge organizational constraints
• Enhance communication through a three-layer goal clarification model