Course Overview
The term ‘Employee Relations’ refers to a company’s efforts to manage relationships between employers and employees. An organization with a good employee relations program provides fair and consistent treatment to all employees so they will be committed to their jobs and loyal to the company. Such course also aim to prevent and resolve problems arising from situations at work.
Employee relations course are typically part of a human resource strategy designed to ensure the most effective use of people to accomplish the organization’s mission. One of the most effective ways for an organization to ensure good employee relations is to adopt a human resource strategy that places a high value on employees as stakeholders in the business.
This Employee Relations Best Practices training course allows participants to reflect on what Employee Relations Best Practice looks like for their organization, and learn the right systems, policies and leadership style embedded in the culture of their organization
Course Duration
5 Days
Who Should Attend
- Leaders and staff working in the personnel management
- Line managers who want to develop their understanding of Employee Relations issues
- Anyone wishing to develop a career in personnel management and employee development.
Course Objectives
By the end of the Employee Relations Best Practice course, participants will be able to:
- Consider what effective employee relations look like
- Identify the practical steps necessary to build strong employee relationships
- Review Employee Relations policies including discipline, grievance & capability
- Plan for dealing effectively with situations where employee behavior falls below the expected standard
- Identify opportunities to support team leaders and supervisors in delivering effective Employee Relations practices
- Support staff in the delivery of their job role
Course Outline:
Module 1 - Core Employee Relations Activities
- What is employee relations all about?
- Why is it important?
- The importance of having sound ER policies
- The psychological contract
- Managing conflicting interests
- Links between employee relations specialists in line managers
Module 2 - Practical ER Functions
- Internal communications and managing the message
- Team briefings
- Involvement, engagement, and consultation
- Dealing with sickness absence
- Conducting effective return to work interviews
- Providing mediation services
Module 3 -Dealing with ER Situations
- Can’t or won’t? – the difference between conduct and capability
- Dealing effectively with disciplinary situations
- Dealing with gross misconduct
- Dealing effectively with capability situations
- Deciding whether to suspend
- Conducting excellent investigations
- Presenting evidence at hearings
- Dealing with appeals
Module 4 - Engaging Employees
- Designing effective staff surveys
- Analysing the data and learning the lessons
- Dealing with collective disputes
- Employee recognition
- Codes of conduct and ensuring compliance
Module 5 - Supporting Managers, Team Leaders and Supervisors
- Dealing with grievances
- Managers right to manage
- Developing a coaching style of management
- Motivating staff to perform and giving effective feedback
- Managing performance effectively
- Identifying and dealing with bullying and harassment
- Managing personal issues
