Course Overview:
Stakeholder management is critical to the success of any project, as effective engagement with stakeholders ensures that their needs, expectations, and concerns are understood and addressed. This course provides participants with the tools, techniques, and strategies to effectively identify, analyze, engage, and communicate with project stakeholders. Through interactive sessions, case studies, and practical exercises, participants will gain a comprehensive understanding of how to manage stakeholders throughout the project lifecycle to enhance project outcomes and build stronger relationships.
Duration
5 Days
Who Should Attend
- Project Managers and Coordinators
- Project Team Leaders
- Program Managers
- Business Analysts
- Professionals responsible for project planning and execution
- Anyone involved in stakeholder management or communication in projects
Course Objectives
By the end of this course, participants will be able to:
- Identify and map project stakeholders and their influence on project success.
- Develop tailored stakeholder management strategies.
- Communicate effectively with different stakeholder groups.
- Manage stakeholder expectations and handle conflicts diplomatically.
- Ensure active and positive engagement of stakeholders throughout the project lifecycle.
- Utilize tools and frameworks for stakeholder analysis and engagement planning.
Course Outline:
Module 1: Introduction to Stakeholder Management
- What is Stakeholder Management in Projects?
- Importance of Stakeholder Engagement in Project Success
- Project Stakeholder Identification and Categorization
- Introduction to Stakeholder Analysis Techniques (Power/Interest Grid, Salience Model)
Module 2: Stakeholder Mapping and Engagement Planning
- How to Map Stakeholder Influence and Interest
- Developing a Stakeholder Engagement Strategy
- Defining Roles and Responsibilities in Stakeholder Management
- Practical Exercises: Creating Stakeholder Maps
Module 3: Communication Strategies for Stakeholder Engagement
- Principles of Effective Communication with Stakeholders
- Developing a Stakeholder Communication Plan
- Managing Different Stakeholder Communication Preferences
- Practical Case Study: Designing a Stakeholder Communication Matrix
Module 4: Managing Stakeholder Expectations and Conflict
- Techniques for Managing Stakeholder Expectations
- Conflict Resolution Strategies in Project Management
- Balancing Competing Stakeholder Needs
- Practical Exercises: Conflict Management Scenarios and Solutions
Module 5: Monitoring, Evaluating, and Improving Stakeholder Relationships
- Techniques for Monitoring Stakeholder Engagement
- Measuring Stakeholder Satisfaction and Engagement Success
- Continuous Improvement in Stakeholder Management
- Final Case Study: Comprehensive Stakeholder Management Plan Development
