Course Overview:
Effective communication is a cornerstone of project management. This course provides participants with the skills and tools required to manage communication within a project setting, ensuring that all stakeholders are informed, aligned, and engaged. The course covers communication planning, managing stakeholder expectations, and utilizing various communication tools and techniques to enhance project success. Through case studies, practical exercises, and interactive discussions, participants will learn how to streamline communication processes and mitigate project risks related to poor communication.
Duration
5 Days
Who Should Attend
- Project Managers
- Team Leaders and Supervisors
- Project Coordinators
- Business Analysts
- Project Team Members
- Stakeholder Managers
- Anyone involved in project management who wants to improve communication skills
Course Objectives
By the end of this course, participants will be able to:
- Understand the importance of effective communication in project management.
- Develop a communication management plan tailored to specific project needs.
- Identify key stakeholders and manage their communication needs and expectations.
- Master various tools and techniques to ensure clear and consistent communication throughout the project lifecycle.
- Apply strategies to handle communication challenges and resolve conflicts.
- Use communication to improve project performance, manage risks, and enhance collaboration.
Course Outline:
Module 1: Introduction to Project Communication Management
- Importance of Communication in Project Management
- Communication Models and Frameworks
- Project Communication Lifecycle
- Overview of the PMBOK® Guide on Communication Management
- Identifying Key Stakeholders and Their Communication Needs
Module 2: Developing a Communication Plan
- Components of a Communication Plan
- Defining Communication Objectives
- Determining Communication Methods (Meetings, Emails, Reports, etc.)
- Choosing the Right Communication Tools (Platforms, Technologies, etc.)
- Case Study: Creating a Communication Plan
Module 3: Managing Stakeholder Communication
- Identifying Stakeholders and Analyzing Their Influence
- Engaging Stakeholders Effectively
- Techniques for Effective Stakeholder Communication
- Managing Stakeholder Expectations and Feedback
- Practical Exercise: Stakeholder Communication Strategies
Module 4: Communication Tools, Channels, and Techniques
- Traditional vs. Digital Communication Tools
- Utilizing Collaborative Tools (Microsoft Teams, Slack, etc.)
- Conducting Effective Project Meetings and Presentations
- Reporting Project Progress to Stakeholders (Status Reports, Dashboards)
- Real-World Case Study: Communication in Complex Projects
Day 5: Handling Communication Challenges and Risks
- Identifying and Addressing Communication Barriers
- Conflict Resolution and Problem-Solving Techniques
- Crisis Communication in Projects
- Enhancing Cross-Functional and Cross-Cultural Communication
- Final Project: Communication Plan Presentation and Feedback
