Course Overview
This course is designed to enhance the communication skills of administrative professionals, enabling them to interact more effectively with colleagues, clients, and senior management. Effective communication is critical for ensuring that administrative tasks are completed accurately and efficiently, and this course will equip participants with the tools and techniques needed to improve both verbal and written communication. Through practical exercises and real-world examples, participants will learn how to convey messages clearly, listen actively, and manage communication challenges in the workplace.
Course Duration
5 Days
Who Should Attend
- Administrative Assistants
- Executive Assistants
- Office Managers
- Secretaries
- Receptionists
- Any administrative professional looking to improve their communication skills.
Course Objectives
By the end of this course, participants will be able to:
- Understand the key principles of effective communication in a professional setting.
- Develop strategies for clear and concise verbal and written communication.
- Enhance active listening skills to improve understanding and response accuracy.
- Manage and resolve communication-related conflicts within the workplace.
- Utilize communication tools and technologies effectively to support office operations.
Course Outline:
Module 1: Foundations of Effective Communication
- The communication process and its components
- Verbal and nonverbal communication cues
- Active listening skills
- Building rapport and trust
- Overcoming communication barriers
Module 2: Interpersonal Communication and Relationship Building
- Interpersonal communication styles
- Building and maintaining professional relationships
- Handling difficult conversations and feedback
- Conflict resolution strategies
- Cross-cultural communication
Module 3: Written Communication and Business Writing
- Business writing principles and styles
- Email etiquette and best practices
- Writing effective memos, reports, and proposals
- Proofreading and editing skills
- Business correspondence and letter writing
Module 4: Presentation and Public Speaking
- Overcoming public speaking anxiety
- Structuring effective presentations
- Visual aids and presentation design
- Delivery techniques and audience engagement
- Handling questions and feedback
Module 5: Communication Technology and Digital Etiquette
- Effective use of communication tools (email, phone, video conferencing)
- Social media etiquette in a professional setting
- Digital communication best practices
- Online meeting and webinar etiquette
- Maintaining professional image in the digital age
