Course Overview
The roles of the Executive Secretaries, Personal Assistants and other Administrative staff in business are continually evolving. Their function can sometimes be overlooked as not being integral to the organisation achieving its strategic goals and objectives. However, the reality is that the Executive Secretaries, Personal Assistants and other Administrative staff have a hugely important part to play in any organisation, as they provide essential services to both internal and external customers alike.
By attending the Developing Professionals Skills for Senior Secretaries/Personal Assistants training course, participants will be able to return to work having learnt how to expand their role and deal with business situations more effectively. They will also have the confidence to use these skills and thus raise their profile in their company, and an action plan to put into practice.
Course Duration
5 Days
Who Should Attend
The Developing Professionals Skills for Senior Secretaries/Personal Assistants training course is aimed at Personal Assistants, Executive Secretaries/Assistants and Administrative staff who want to develop and enhance their role within their organisation.
Course Level: IntermediateCourse Objectives
- Improve their existing skills
- Understand how to develop their role
- Learn how to write more effective correspondence
- Learn how to give memorable presentations
- Be aware of how to be more proactive
- Understand ways in which they can expand their business acumen
- Learn ways to manage their managers
- Discuss interpersonal intelligence and how it can improve their working practice
- Be aware of how they can take some control over their time and work output
Course Outline:
Module 1 - Building on Existing Skills
- What is your role?
- Organisational skills
- Planning and prioritising
- Time management under pressure
- Advanced customer service skills and telephone techniques
Module 2 -Developing the Role
- Ways to become more proactive
- Take some control over your work load
- Discuss how you can expand your knowledge of the business
- Cope with and take advantage of change in your work environment
- Goal setting
Module 3 - The Importance and Value of Communication Skills
- Why are communication skills so important?
- Talk about how to be more assertive in the workplace
- Learn to delegate
- Improve your listening skills
- Write more effective business letters and e-mails
- Learn how to structure reports
- Tips to giving excellent presentations
Module 4 -Managing your Manager and Raising Your Profile
- Image management
- Building an effective working relationship with your manager
- What is expected of you?
- Your working style
- Understand how to be effective in meetings.
- Discuss ways to improve your confidence
- Working as a team
- Using your skills to enable your manager to concentrate on his/her priorities
Module 5 -Interpersonal Intelligence
- Understanding people
- Expressing yourself with clarity
- Asserting your needs
- Giving and receiving feedback
- Influencing skills
- Resolving conflict
- Being a team player
- Being flexible
