Course Description
Critical thinking and creative thinking work together to create innovation in the design thinking process. It is the ability to recognize problems and find practicable methods to solve those problems. A well-groomed and cultivated critical and creative HR Officer can raise vital questions, gather and assess information, recognize assumptions, interpret data by applying critical reasoning to arrive at well-reasoned conclusions and solutions for accurate problem-solving. How then should they communicate this effectively with others to figure out (joint) solutions to problems is at the core of this Creative Thinking for HR training course.
Course Duration
5 Days
Who Should Attend
- HR Officers who wish to improve the accuracy of their conclusions and decisions
- HR personnel who desire to develop critical thinking and problem solving as a core competency
- HR professionals who are looking for a refresher program on how to analyze, measure, assess problems, and develop appropriate solutions.
Course Objectives
Participants attending the Creative Thinking for HR training course will:
- Assess their own thinking and communicating style preferences through a variety of critical thinking, creative thinking, and design thinking tools
- Appreciate the vital importance that communication and active listening have in building a sustainable environment, where dispassionate measurement and assessment, coupled with critical and creative thinking are consistently taken
- Have obtained the necessary skills to make better business decisions
- Recognize the difference between solving problems and finding solutions
- Takeaway a toolkit of creative and design thinking techniques to enable them to cope with the challenges which lie ahead
Course Outline:
Module 1 - Identifying Potential Risks and Future Problems
- Identify potential risks and future problems that may arise from company decisions related to employees and from applying exceptions
- Recognize appropriate questions during investigations to gather relevant information and avoid irrelevant details to critically evaluate a situation
- Managing the risk
- Decision making applied
- Establishing the right climate
Module 2 - Critical Thinking Models & Process
- Use the Critical Thinking Process to gather and interpret relevant information and come to well-reasoned conclusions and solutions
- Idea generation and problem-solving
- Influencing for success – a critical evaluation of our preferred style of influencing
- Developing a Stakeholder Analysis – Power versus Influence
- The steps for effective problem solving and decision making – using several different models
Module 3 - Clarifying the Reality - Visualisation and Fact-finding
- Employ visualization and fact-finding to verify and identify the real cause of the problem
- Avoiding Jumping to Conclusions
- Visual thinking
- Opportunities and Challenges as opposed to problems
- Developing a “meetings strategy” to solve measure and assess our approach to risk
Module 4 - Critically Evaluating the Alternatives
- Critically evaluate alternatives using different tools such as deductive and inductive reasoning strategies and logic trees
- Checklist for new ideas
- Choosing your problem-solving language
- Importance of correct information
- Combining reasoning and emotion
Module 5 - Interpreting Business Focused Information Able to identify the root cause of the problems
- Able to interpret information to reach effective decisions and recommendations
- Able to evaluate the credibility of received answers
- Develop critically SMART objectives
