Course Overview
Administrators, Secretaries & PAs are now often called upon to produce correspondence and documents. It is important that the business writing is of the highest professional standard. How well you communicate determines your own professional image as well as perceptions of your organisation. It directly influences how others view your work performance, as well as your eligibility for career advancement.
By attending the Business Writing Skills for Administrators, Secretaries & PAs training course, delegates will be able to return to the workplace confident in their ability to prepare professional and effective documents; thus enabling them to raise their profile within their organisation.
Course Duration
5 Days
Who Should Attend
- Administrators, Secretaries and Personal Assistants
- Support staff who want to be able to create professional and effective written work
- Those who wish to communicate in a modern and efficient, yet professional manner
- Those who want to develop and enhance their role within their organization
Course Objectives
- Improve their basic English language skills
- Be able to plan and prepare their documents quickly and efficiently
- Show they can produce effective minutes and reports
- Know how to avoid the pitfalls of written communications
- Be able to produce persuasive communications to get better results in the workplace
Course Outline:
Module 1 - Business Writing Fundamentals
- The importance of written communications
- Barriers to good communication
- English grammar
- Proofreading skills
- Common mistakes
Module 2 - Professional Written Communications
- Planning and preparation
- Structuring your work
- Guidelines for composing written communications
- Avoiding cliches
- Tone and style
- Layout and presentation
Module 3 -Writing Minutes
- Improve your note-taking system
- Preparation
- Summarising
- What to record
- Improving your relationship with the chair to enable effective minute writing
Module 4 -Report Writing
- Setting objectives
- Sorting information
- Writing the report
- Style and presentation
Module 5 -Persuasive Communications
- Consider your audience
- Choosing the best words
- Phrases that work
- Avoiding biased, sexist and damaging language
- Delivering bad news
